- About us
- Asset Management
- Asset criticality and the priority of MRO
- Asset losses reduction route
- Asset retirement process
- Competitive KPIs of Asset optimization relative to ISO 55001 certificate
- Decision making criteria of asset management
- How Technology Can Fix America’s Crumbling Infrastructure
- How to Calculate Fair Value
- How to deploy asset provision, care and operation
- Autonomous Maintenance
- Focused improvement deployment
- Planned maintenance
- Supply chain Optimization
- 1.1Plant Logistic Process's huge impact on cost
- 1.2Losses and KPI introduction
- 1.3General route of lead time reduction
- 1.4Two year plan of lead time reduction
- 2.1Planning and MPS(Major production schedule)
- 2.2MRP(material requirement plan)
- 2.3CRP & Scheduling(Capacity requirement plan workload per workshop)
- 3.1Bottleneck Mgt
- 3.2Inventories Reduction
- Supply chain audit
- ISO 55001 certification guideline and best practices
- ISO 55002 PDCA cycle
- METHODS AND APPROACHES TO VALUE APPRAISAL OF MACHINERY AND EUIPMENT
- NPV and EAC
- Net promotion score to know your customer
- Outsourcing model
- What Is an Asset Retirement Obligation?
- Home
- Interpersonal relation
- Points store
- Production and operation
- Team building
运营卓越Operational excellence
1.2.3Service level
English
Service level Definition
It’s a measure of Customer Satisfaction. It is the compliance to customer requirements or needs along the different service dimensions. Each process of the Supply Chain has a service level to be assured to the downstream processes in order to ensure the same service dimensions to be guaranteed by the entire company to the final customer.
Each process has its own Service Level requirements.
Customer Relationship.
1. Answer the phone within 2 rings.
2. Speak in a calm and courteous tone of voice.
3. Present yourself, clearly indicating the name of the company.
4. Take notes in a special notepad during the phone call.
5. Try to calm the caller's anger.
6. Listen to what is being said as though you personally care.
7. Don't interrupt the caller while he/she is speaking.
8. When the caller has finished speaking,briefly sum up the reason for his/her call and request confirmation.
Business positioning is to be coherent with customer's needs and competitive advantage on key competitors.
We can identify 3 main dimensions allowing Service Level evaluation:
Response time
Reliability/OTIF (On Time In Full)
Availability